Frequently Asked Questions

You can create an account in three ways: 1) Register with email and password, 2) Sign up with Google, or 3) Sign up with Facebook. All users must be 18+ years old and verify their email address. After registration, you'll receive a verification email to activate your account.

Click on "Forgot Password" on the login page. Enter your registered email address and we will send you a password reset link. The link is valid for 60 minutes. Follow the instructions in the email to create a new password.

We offer multiple verification methods: 1) SMS verification - receive a code via text message, 2) WhatsApp verification - get a verification code on WhatsApp, or 3) QR code verification - scan a QR code from your email. Verified users get a blue checkmark badge on their profile.

After logging in, click "Post Ad". Select a category, fill in details (title, description, price), upload up to 10 photos, and select your location. Our AI will automatically check images for inappropriate content and suggest improvements. You can also use AI to generate titles and descriptions.

Yes! Go to "My Listings" in your dashboard, find the listing, and click "Edit". You can update title, description, price, photos, and location. Changes are saved immediately. You can also disable or delete listings at any time.

BuyOrSell24 offers AI features: 1) Auto-generate catchy titles, 2) Create detailed descriptions, 3) Get price suggestions based on similar items, 4) Find similar listings, 5) Automatic image moderation (NSFW detection), 6) Multi-language translation (Arabic, English, Hindi, Urdu). Free tier includes limited AI usage.

Free listings remain active for 30 days. Premium listings have extended durations (60-90 days) based on your subscription plan. You can renew listings before expiry. Expired listings are automatically archived but can be reactivated.

We use AI-powered semantic search with Meilisearch. It understands natural language, handles typos, supports multi-language queries, and provides instant results. You can filter by category, location, price range, and distance. The search also suggests similar items and autocompletes your queries.

Yes! Use the "Nearby" feature to find listings within a specific radius (1-50km). You can also search for items near metro stations, specific buildings, or popular meetup locations in Dubai, Abu Dhabi, and other UAE cities. The app shows distance from your location.

Click "Contact Seller" on any listing to start a chat. Our messaging system is AI-moderated to prevent spam and inappropriate content. You'll receive push notifications for new messages. All conversations are stored securely and automatically deleted after 60 days for privacy.

Our AI automatically blocks messages containing: phone numbers, email addresses, WhatsApp links, social media handles, external URLs, offensive language, spam, and scam attempts. This protects users and keeps transactions on our platform. Repeated violations may result in account suspension.

For premium subscriptions, we accept PayPal and major credit cards. For person-to-person transactions, payment methods vary by seller (cash, bank transfer, etc.). We recommend meeting in safe public locations for cash transactions. Never send money before inspecting the item.

We offer Free, Basic, and Premium plans. Free includes basic listings with limited AI features. Basic adds more AI usage, priority support, and extended listing duration. Premium includes unlimited AI features, featured listings, advanced analytics, and priority placement in search results.

We comply with UAE PDPL (Personal Data Protection Law). All data is stored in AWS Middle East region (Bahrain) with AES-256 encryption. We never transfer data outside the GCC region. You have full control: access your data, request corrections, or delete your account anytime. We keep audit logs of all data access.

Yes! Under UAE PDPL, you have the right to: 1) Access all your data, 2) Download your data in JSON format, 3) Request data corrections, 4) Delete your account and all associated data, 5) Object to data processing. Visit "My Data" in your account settings to exercise these rights.

Click the "Report" button on any listing or message. Select the reason (scam, inappropriate content, fake listing, etc.). Our team reviews reports within 24-48 hours. Serious violations result in immediate account suspension. You can also report users who violate our messaging policies.

We recommend meeting at: Dubai Mall, Mall of the Emirates, City Centre Deira, metro stations, police stations, or bank branches. Use our "Nearby Meetup Locations" feature to find safe public places near you. Always meet during daylight hours and bring a friend if possible.

Share your unique referral code with friends. When they sign up and post their first listing, you both earn rewards! Track your referrals, view statistics, and see milestone achievements in your account. Rewards include free premium features, AI credits, and priority support.

Photos must be JPG, PNG, or WebP format, under 10MB each, and pass our AI content moderation. If upload fails: 1) Check file size and format, 2) Clear browser cache, 3) Try a different browser, 4) Ensure images don't contain inappropriate content. Contact support if issues persist.

Contact us through: 1) Contact form on our website, 2) Email: [email protected], 3) Live chat (available 9 AM - 6 PM GST), 4) FAQ chatbot for instant answers. Premium users get priority support with faster response times (within 2 hours).

You can create an account in three ways: 1) Register with email and password, 2) Sign up with Google, or 3) Sign up with Facebook. All users must be 18+ years old and verify their email address. After registration, you'll receive a verification email to activate your account.

Click on "Forgot Password" on the login page. Enter your registered email address and we will send you a password reset link. The link is valid for 60 minutes. Follow the instructions in the email to create a new password.

We offer multiple verification methods: 1) SMS verification - receive a code via text message, 2) WhatsApp verification - get a verification code on WhatsApp, or 3) QR code verification - scan a QR code from your email. Verified users get a blue checkmark badge on their profile.

After logging in, click "Post Ad". Select a category, fill in details (title, description, price), upload up to 10 photos, and select your location. Our AI will automatically check images for inappropriate content and suggest improvements. You can also use AI to generate titles and descriptions.

Yes! Go to "My Listings" in your dashboard, find the listing, and click "Edit". You can update title, description, price, photos, and location. Changes are saved immediately. You can also disable or delete listings at any time.

BuyOrSell24 offers AI features: 1) Auto-generate catchy titles, 2) Create detailed descriptions, 3) Get price suggestions based on similar items, 4) Find similar listings, 5) Automatic image moderation (NSFW detection), 6) Multi-language translation (Arabic, English, Hindi, Urdu). Free tier includes limited AI usage.

Free listings remain active for 30 days. Premium listings have extended durations (60-90 days) based on your subscription plan. You can renew listings before expiry. Expired listings are automatically archived but can be reactivated.

We use AI-powered semantic search with Meilisearch. It understands natural language, handles typos, supports multi-language queries, and provides instant results. You can filter by category, location, price range, and distance. The search also suggests similar items and autocompletes your queries.

Yes! Use the "Nearby" feature to find listings within a specific radius (1-50km). You can also search for items near metro stations, specific buildings, or popular meetup locations in Dubai, Abu Dhabi, and other UAE cities. The app shows distance from your location.

Click "Contact Seller" on any listing to start a chat. Our messaging system is AI-moderated to prevent spam and inappropriate content. You'll receive push notifications for new messages. All conversations are stored securely and automatically deleted after 60 days for privacy.

Our AI automatically blocks messages containing: phone numbers, email addresses, WhatsApp links, social media handles, external URLs, offensive language, spam, and scam attempts. This protects users and keeps transactions on our platform. Repeated violations may result in account suspension.

For premium subscriptions, we accept PayPal and major credit cards. For person-to-person transactions, payment methods vary by seller (cash, bank transfer, etc.). We recommend meeting in safe public locations for cash transactions. Never send money before inspecting the item.

We offer Free, Basic, and Premium plans. Free includes basic listings with limited AI features. Basic adds more AI usage, priority support, and extended listing duration. Premium includes unlimited AI features, featured listings, advanced analytics, and priority placement in search results.

We comply with UAE PDPL (Personal Data Protection Law). All data is stored in AWS Middle East region (Bahrain) with AES-256 encryption. We never transfer data outside the GCC region. You have full control: access your data, request corrections, or delete your account anytime. We keep audit logs of all data access.

Yes! Under UAE PDPL, you have the right to: 1) Access all your data, 2) Download your data in JSON format, 3) Request data corrections, 4) Delete your account and all associated data, 5) Object to data processing. Visit "My Data" in your account settings to exercise these rights.

Click the "Report" button on any listing or message. Select the reason (scam, inappropriate content, fake listing, etc.). Our team reviews reports within 24-48 hours. Serious violations result in immediate account suspension. You can also report users who violate our messaging policies.

We recommend meeting at: Dubai Mall, Mall of the Emirates, City Centre Deira, metro stations, police stations, or bank branches. Use our "Nearby Meetup Locations" feature to find safe public places near you. Always meet during daylight hours and bring a friend if possible.

Share your unique referral code with friends. When they sign up and post their first listing, you both earn rewards! Track your referrals, view statistics, and see milestone achievements in your account. Rewards include free premium features, AI credits, and priority support.

Photos must be JPG, PNG, or WebP format, under 10MB each, and pass our AI content moderation. If upload fails: 1) Check file size and format, 2) Clear browser cache, 3) Try a different browser, 4) Ensure images don't contain inappropriate content. Contact support if issues persist.

Contact us through: 1) Contact form on our website, 2) Email: [email protected], 3) Live chat (available 9 AM - 6 PM GST), 4) FAQ chatbot for instant answers. Premium users get priority support with faster response times (within 2 hours).

Our WhatsApp Assistant (971 50 173 0305) allows you to: 1) Search for items using natural language, 2) Send a photo to automatically create an ad draft, 3) Record voice notes to describe items, 4) Get instant AI answers to your questions, and 5) Manage your listings. It's available 24/7!

Simply send a photo of your item to our WhatsApp number. Our AI will analyze the image, suggest a category, and create a draft listing for you. You'll receive a link to the website to review the details and publish it. It takes less than 30 seconds!

Yes! You can record a voice message on WhatsApp to describe your item. Our AI will transcribe your speech into a professional ad description in both English and Arabic. This is perfect for when you are on the go and want to list items quickly.

To prevent spam, guests can send up to 5 images before needing to login. Logged-in Free users can upload 20 images per hour. Premium users get significantly higher limits and priority processing for AI tasks like transcription and image analysis.

Smart Alerts (Coming Soon) will allow you to tell the WhatsApp bot "Notify me when a white Tesla under 150k is listed." The bot will save your preference and message you instantly on WhatsApp as soon as a matching item is posted by any seller.

Standard search only looks for exact words. Our AI-powered Semantic Search understands the *meaning* behind your query. For example, searching for "fast laptop" can find "MacBook Pro" or "Gaming PC" even if they don't use the word "fast". It understands synonyms and context.

Yes, our platform uses advanced AI vision and text moderation. It automatically checks for prohibited items, scam patterns, offensive language, and inappropriate images (NSFW). This ensures a safer marketplace for all users in the UAE.

BuyOrSell24 is truly multilingual. Our AI automatically translates your listings and searches across English, Arabic, Hindi, and Urdu. You can post in English, and an Arabic-speaking buyer will still find your ad in their preferred language.

When you post an ad, you can simply provide a few keywords or a photo. Our AI can then generate a professional, catchy, and detailed description for you, optimized for search engines and potential buyers.